We, the members of the Blind Manufacturers' Association of Australia hereby agree to:
- Regard any customer's business as being of prime importance.
- Provide the best possible service to the public.
- Maintain the highest possible standards in relation to all aspects of our business and fully comply with all relevant laws and requirements.
- Promote the interests of the BMAA at local, state and national levels.
- Encourage and promote efficiency and standards at all levels within the blind manufacturers industry in order to provide professional and courteous service at all times.
- Encourage a high moral standard and proficiency in the industry and to disseminate knowledge among members.
- Refrain from knowingly associating with, or participating in, any enterprise which uses improper or unethical methods in conducting business.
- Promote friendly co-operation between members and maintain that we will be fair in our criticism of other members and that we will not derogate the work or reputation of such members.
- Provide a mediation/arbitration service in the case of any product-related disputes between members and customers.